Terms of Service

1. About this agreement

Glim applications, websites, and related services (the “Services”) are provided by NetAI LTD., Intershore Chambers, Road Town, Tortola, British Virgin Islands (“Glim,” “we,” or “us”). These Terms of Service govern your use of the Services.

By creating an account or using the Services after these terms are made available to you, you agree to them. If you do not agree, do not use the Services. If you act for an organization, you must have authority to bind it.

The Subscription Terms govern paid plans, including the 30-day website money-back guarantee, billing, and cancellation, and take priority on those subjects. Our Privacy Policy describes data handling; accepting these terms is not blanket consent to optional processing.

2. Eligibility & your account

You must be at least 16 years old and legally able to enter this agreement. If you are 16 or older but below the age of contractual capacity where you live, your parent or legal guardian must agree and supervise your use. A higher minimum age required by local law applies.

Use an available Glim sign-in method and keep your account details accurate. Protect your email, sign-in credentials, and verification codes. You are responsible for the use you authorize and for taking reasonable care of your account, but not automatically liable for every unauthorized act outside your control. Notify support@glim.cc promptly if you suspect misuse.

3. What Glim provides

Glim provides VPN connectivity and routing controls. Your paid plan allows up to ten (10) devices simultaneously on supported apps under the same account. We grant you a limited, non-exclusive license to install and use the software for your own personal and work activities while you comply with these terms.

Split routing has a boundary: in Fast Mode or with selective routing, traffic selected for direct access does not pass through Glim’s VPN tunnel. The protection applied depends on your mode, rules, device, and configuration. A VPN does not make you anonymous to websites you sign into or replace endpoint security.

Available features, regions, and supported platforms are described on the website, in the app, and at checkout. Speed and availability depend on your network, location, device, and third parties. We cannot guarantee access to a particular streaming, AI, or other third-party service, or a fixed IP address unless expressly offered in your plan. You remain responsible for obtaining any required third-party subscription or permission.

4. Purchases & refunds

Plans may use automatic renewal or a one-time payment. The purchase screen must disclose which applies, the total price, duration, renewal terms, and any trial conversion before you authorize payment.

Website payments have a 30-day, no-questions-asked full refund guarantee. Email support@glim.cc within 30 calendar days of the charge. Apple and Google purchases follow the original store’s refund process. See refund details and cancellation instructions.

Deleting an account or uninstalling an app is not a substitute for canceling a store subscription. No clause here excludes a remedy required by applicable consumer law.

5. Acceptable use

Use Glim lawfully and respect other people’s rights. Do not:

• Use the Services for unlawful conduct, fraud, exploitation, harassment, or infringement of intellectual-property or privacy rights.
• Distribute malware or spam, attack systems, access systems without authorization, or impose harmful or unreasonable load on our network or others’ networks.
• Resell access, publicly share credentials, run an unauthorized shared proxy service, or evade the ten-device allowance.
• Manipulate trials, referrals, payments, or refund requests through fraud, stolen payment information, or duplicate reimbursement.
• Interfere with security controls or reverse-engineer software except where applicable law or an open-source license permits it.

Normal browsing, streaming, and your own work are not abuse merely because they use substantial bandwidth. Any restriction will address the specific misuse or network harm; we will not invent an undisclosed usage threshold to deny the refund guarantee.

You must comply with export controls, sanctions, and other laws that actually apply to you and the Services. We may restrict access where legally required. These terms do not impose a blanket ban solely because of your nationality.

6. Privacy & support materials

The Privacy Policy distinguishes browsing content from account, device, payment, and operational data. “No browsing-activity logs” does not mean that no personal data or connection-related metrics are processed.

If you send us messages, screenshots, or diagnostic files, include only what is needed and remove passwords, tokens, payment credentials, and other people’s private information. You retain ownership of your materials and authorize us to process them only to handle your request and associated service issues in accordance with the Privacy Policy.

You may voluntarily share suggestions. We may use those suggestions to improve Glim without payment, but this does not give us ownership of your personal data or confidential content.

7. Software & intellectual property

Glim and its licensors retain rights in the software, branding, and website content. Your license does not transfer those rights. Third-party and open-source components remain subject to their own licenses; these terms do not restrict rights granted by those licenses.

Updates may be needed for security, compatibility, or continued service. We will not use an update to silently remove a paid entitlement. Third-party services linked from Glim have their own terms and privacy practices.

8. Suspension & ending service

We may suspend or end access for a material breach of these terms, a credible security threat, fraud, non-payment, or a legal requirement. Where reasonably practicable, we will give notice, explain the reason, and allow you to remedy the problem. Immediate restrictions may be necessary to prevent harm or comply with law.

You can contact support@glim.cc to challenge a restriction or ask us to correct an error. Suspension does not automatically cancel all refund rights. If we end paid service for reasons unrelated to your breach, or materially reduce it without a reasonable remedy, you may receive a refund for the unused paid period, without limiting any greater entitlement under law.

You may stop using Glim at any time and request account deletion. Manage renewals separately through the purchase channel. Clauses that are necessary to resolve outstanding payments, protect intellectual property, or settle disputes continue to apply after the agreement ends.

9. Service standards & liability

We will provide the Services with reasonable care and skill and honor the descriptions and express promises that apply to your purchase. We do not promise uninterrupted access, a particular speed, or compatibility with every third-party service. Where law permits, other implied warranties are excluded; mandatory service-quality guarantees are not.

To the extent permitted by law, we are not responsible for unforeseeable losses or business losses resulting from personal use of the Services. Our total liability arising out of the Services is limited to the greater of the amount you paid for Glim in the 12 months before the event and US$100.

These exclusions and the cap do not apply to fraud, willful misconduct, gross negligence, death or personal injury caused by negligence, any data-protection liability that cannot lawfully be limited, or any other liability that cannot be excluded or limited by law. They do not cap refunds owed under the Subscription Terms or mandatory consumer remedies.

Events beyond our reasonable control may interrupt service. We will take reasonable steps to reduce their effects; this does not remove your statutory remedies or refund rights. Glim is not an emergency communications service and should not be relied on for safety-critical systems.

10. Governing law & disputes

The laws of the British Virgin Islands govern this agreement, except that consumers retain all mandatory protections available under the law of their habitual residence where applicable.

If a dispute arises, contact legal@glim.cc so we can try to resolve it. This is not a condition that prevents you from seeking urgent relief, exercising a statutory remedy, or meeting a legal filing deadline.

You may bring claims in the courts that have jurisdiction under applicable law, including the courts of your residence where consumer law provides that right. These terms do not require mandatory arbitration or a waiver of collective or class remedies available under law.

11. Changes & other terms

We will give advance notice of material changes through the website, the app, or your account contact details, and obtain consent where required. Changes do not apply retroactively to disputes or reduce an existing paid-period entitlement or refund right. If a material change adversely affects your paid service, you may cancel and exercise the remedies described above.

If a provision is unenforceable, the remaining terms continue to apply. A delay in enforcing a right does not waive it. We may transfer this agreement as part of a business transfer only if your contractual and statutory protections remain intact, with notice where required.

These English-language terms, the Subscription Terms, and the specific offer accepted at purchase describe the agreement. They do not override mandatory language requirements, statutory rights, or binding representations made to you.

12. Contact

Support and billing: support@glim.cc
Legal notices: legal@glim.cc